COVID-19 Policy
Please read our COVID – 19 policies to ensure you have a safe and uninterrupted holiday this summer
Our Commitment
We are considering the safety of all our guests, staff, and visitors with a health response to help us best look after the wellbeing of all who stay with us.
We will have a “No Vaccination No Stay” policy in place for this coming 2021 – 2022 Summer season. This policy will be reviewed later.
We are committed to collaborating with you to make any adjustments to your reservations, in line with our policy and requirements regarding the NZ Government Covid Protection Framework. If you cannot find the information you are looking for below, please email us for assistance [email protected]
Our standard Terms and Conditions as outlined on booking correspondence will apply, except for the following changes
Vaccination Certificate Requirements
FULL COVID-19 VACCINATION CERTIFICATE REQUIREMENTS FOR ALL GUESTS FROM December 3rd 2021 TILL WE REVIEW
As per NZ Government Covid Protection Framework, Opotiki Holiday Park will operate a “No Vax + No Vaccination Certificate = No Stay” policy for all guests, visitors, staff, and contractors aged 12 years and over.
This policy will apply to the peak season due to the volume of customers in the park and until the review date finalised.
The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated. The reservation holder must provide the required proof of NZ Government digital Vaccination Certificate for all guests in their group prior to their stay. This is non-Negotiable
Children under the age of 12 years old at the time of their visit will not be required to show proof of vaccination. If a guest, visitor, staff member or contractor aged 12 years and over is unable to get a vaccination for medical reasons they will be required to show proof of their government approved exemption. Exemption once granted can be held on hold on the vaccine pass app. Doctors letters will not be accepted.
In addition to the health and safety risks we respectfully ask all people intending to come to the park to understand that non-compliance of NZ Government Covid Regulations may result in our business incurring extensive fines. Your honesty and co-operation will ensure that we can make the most of summer.
Proof of NZ Government Digital Vaccination Certificate
From 17 November 2021 the government will be providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in their in their booking party. We expect the following approach to be adopted:
- proof of full vaccination for all guests 12 years+ must be sent by the 3 December 2021. This can also include proof from “my covid record” app.
- During the period of the stay a guest might be requested by a member of Opotiki Holiday Park team to scan their certificate.
- We therefore request that the Reservation Holder advises all members of their party to be fully cooperative with us within this process.
Please be assured that any information provided will remain private and secure.
COVID-19 ‘No Vaccination” Cancellations
We acknowledge that not everyone wishes to be vaccinated against Covid-19.
If you are not vaccinated and you have a booking with us from 3 December 2021, please contact us. You will be entitled to a full cancellation refund. Cancellations will only be accepted via email to [email protected]. If you have booked through a Third-Party OTA, you will need to cancel though them.
COVID – 19 Cancellation Policy due to travel restrictions
For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions we will be happy to credit the full amount to your account, rebook you on another suitable date or alternatively we can provide a refund. We kindly ask that you give us as much notice as possible of any cancellations.
- This supersedes the standard cancellation policy on the website and is applicable right up to the arrival date.
- This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
- If you change dates the rates for the “new” period apply so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
- This does not cover an event cancellation or an unfavourable weather forecast!
Safety Measures
Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available at reception.
DIGITAL VACCINATION CERTIFICATES Will be required from 3 December 2021 for all guests 12 year +
CONTACTLESS CHECK-IN & CHECK-OUT Contactless check-in and out can be requested so please advise us in advance
CONTACTLESS PAYMENT PayWave is available
QR CODE SCANNING Scanning the QR code and registering all guests and visitors on arrival at Opotiki Holiday Park is mandatory for contact tracing purposes
VISITORS Sadly visitors will not be permitted into the holiday park grounds this summer due to COVID-19 risks. Please arrange to catch up with friends and family who are not staying with us elsewhere.
SOCIAL DISTANCING Please follow social distancing protocols as applicable
HAND HYGIENE, please bring your own hand sanitiser to the park to keep wherever you are staying so you can all use it as you return to your unit or site.
GUEST ROOMS We use cleaning and disinfection protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to hight touch surfaces.
SHARED SPACES Please respect social distancing protocols and wear masks where appropriate. When you have finished using communal areas, such as the kitchens, please spray your surfaces down with the disinfectant provided
(It is a leave on surface spray).
RESPECT STAFF We kindly ask that all guests holidaying at Opotiki Holiday Park show respect to all staff by following the guidelines set out in the COVID-19 Policy. We will not tolerate abusive behaviour towards staff or deliberate non-cooperation.
What to do if you are unwell during your stay?
Should you have any flu or Covid-19 symptoms during your stay please phone reception on 07 3156050 or outside office hours contact the 027 523 5082 immediately for further guidance. Please also call Health Line 0800 3585 453 as they will direct your immediate response.
Find out if you can travel
Please find the latest domestic travel information here.
Contact Us
Please contact us via email or phone our friendly reception if you require further information
Opotiki Holiday Park is a private entity and reserves the right to activate policy that is in keeping the Government Covid Protection Framework. WorkSafe guidelines and our own risk assessments.
